Litigation and Private Relations
Consumer Protection and Labor Law
Prevention and defense in consumer disputes and in employment relations.
Consumer and employment matters are the two most predictable sources of high-volume litigation in a company. Both build liabilities that accumulate quietly: an invalid standard clause, a challenged commercial practice, working hours recorded imprecisely, a payment classified under the wrong heading. Preventive work on both fronts reduces the cost of the claims that still arrive.
Situations the area handles
- Complaint before a consumer protection agency, with risk of administrative sanction.
- Public civil action or civil inquiry into a commercial practice.
- Standard-form contract, returns policy or advertising at odds with the Código de Defesa do Consumidor.
- Recurring volume of individual claims on the same grounds.
- Labor claim seeking overtime, severance pay or recognition of an employment relationship.
- Outsourcing, service contract or independent contractor work at risk of being deemed employment.
- Labor inspection, notice from the Ministério Público do Trabalho or a conduct adjustment agreement.
What the work produces
- Review of standard-form contracts, commercial policies and advertising material.
- Administrative defense before consumer protection agencies.
- Defense in individual and collective consumer actions.
- Audit of employment routines, working hours and job classification.
- Defense in labor claims and in collective actions.
- Negotiation of settlements, severance plans and conduct adjustment agreements.
When to seek it
At the first notice, and periodically in the review of routines. Consumer and labor liabilities form through repetition — correcting the practice stops the series; defending case by case does not.
Talk about consumer protection and labor law
Describe the transaction and the stage it is at. The reply indicates what needs to be verified before the decision.